CANCELATION TERMS

SAYSAY.LOVE / SAYSAY.LOVE ONLINE STORE

 

We would start by pointing out that reproductions of artworks are always dependent on environmental influences; their appearance and colour can change and fade. To ensure you keep enjoying our works of art, you should not expose photographs, laminations or frames, either in part or in full, to direct sunlight, hang them directly above heating appliances or expose them to a higher level of humidity than expected in a normal living room. Photographs, laminations and frames are therefore not suitable for external areas, cellars, bathrooms or kitchens. Laminations with UV protective film or acrylic glass and wooden frames are very sensitive to scratches and dirt and should therefore only be handled with gloves or equivalent protection.

 

CANCELLATION

You have the following right of cancellation for all online orders of prefabricated works (in the presentation specified by SaySay.Love):

 

Statutory Right Of Cancellation & Sample Cancellation Form:
Right Of Cancellation

You have the right to cancel this contract without reason within fourteen days.

The cancellation policy lasts 14 days from:

  1. A) The day on which you – or a third party named by you who is not the shipping service – take/takes the goods into possession, if you ordered one item or multiple items in a single order, and the item(s) arrive(s) in a single delivery

OR

  1. B) The day on which you – or a third party named by you who is not the shipping service – take(s) the final goods into possession in the event that multiple items from a single order are shipped separately.

To exercise your right to cancel, you must inform us (Comcap Commerziale Unternehmensberatungs GmbH, Neue Kreisstraße 23, 
14109 Berlin, Germany, E-mail: sayto(at)saysay.love) of your decision to cancel in a clear, written statement (by letter, fax, or e-mail, for instance).

 

Cancellation Form

The deadline for the right to cancel will be met as long as your statement indicating you will be exercising the right to cancel is sent within the allotted cancellation period.

 

Cancellation Terms and Process

Should you cancel the sale contract, we are to refund all payments received from you, including shipping costs (with the exception of additional costs from selecting a different type of delivery than the standard, cost-effective shipping we offer) promptly – at the latest, within 14 days of our receipt of the statement indicating your cancellation. Refunds will be credited back to the original payment method, unless otherwise expressly agreed upon. We can withhold the refund until such time as we have received the returned goods or until you have provided proof of their return shipment, whichever comes first. You are to promptly send the goods back; at the very latest, this must be done within 14 days of the days you inform us of the cancellation. This deadline is met as long as the return shipment of goods is sent out within the allotted period.

For orders from the EU and Switzerland, we shall bear the costs for returning goods.

For orders from all other countries, you shall bear the direct costs for returning goods. Typically, goods cannot be returned by normal post. Please contact us for more information.

You are only responsible for decreases in the value of goods if, after inspecting their condition, properties, and functionality, the decrease in value can be traced back to your improper handling of the goods.

 

Last update: 27.11.2017